COMPLAINTS
Making a complaint about LDP Positive Behaviour Intervention Support
LDP-PBIS is committed to providing high quality services. However, sometimes we get it wrong or make a mistake. You can let us know by making a complaint.
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We take all complaints seriously and welcome this as an opportunity to improve the services we provide. The information below ensures you how you can make a complaint, and what to expect.
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WHAT CAN I MAKE A COMPLAINT ABOUT?
You have a right to complain about any service we deliver to you, this includes funded NDIS services and interactions with you or others related to these services.
YOUR RIGHTS
We are committed to upholding your rights as a service user, including the right to:
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Be free from any reprisal following a complaint, such as any change to, or cancellation of, services.
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Be supported to report your complaint to an advocate or representative of your choice if you are not satisfied with the way we respond to the complaint.
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Be involved in decisions related to resolving the complaint.
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Have your privacy and confidentiality protected.
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Remain anonymous if you choose.